Returns and Refund Policy

Please e-mail our customer care team sales@bonustrading.co.uk to obtain a returns form.

Please note that we cannot accept the return of goods for any reason unless prior agreement has been received.

Once the returns form has been fully completed, please forward via e-mail, you will be contacted by our customer care team to arrange collection or exchange goods, once the returned item has been received we will replace or refund as required. Please read carefully the below information.

We will not accept returns on opened, used items or perishable, bespoke/made-to-order products, unless the item is found to be faulty.

We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item.

If you are returning the item due to an error made by incorrect ordering of product(s), we reserve the right to charge for correct items and postage for replacement products. If the item is no longer required a restocking charge and carriage will apply.

Any goods received must be in good condition and carefully repacked.

The above will govern whether Bonus Trading replace or refund any products purchased via this website.

Defects

The customer is responsible to notify us within 24 hours of receipt of goods if any item is defective, damaged or short delivered.