Privacy Policy

This policy was updated 22/7/2023 and sets out the basis on which Bonus Trading collects and processes your personal data through your use of our website and/or other marketing activities. Any changes made to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.

We are registered with the UK Information Commissioner’s Office with number ZA808758. Our registered office is Trading House, Unit 12, Harvard Way, Harvard Industrial Estate, Kimbolton, PE28 0NJ

If you have any questions about this privacy policy, the use of your personal information, your dealings with our website, or any requests concerning your personal information or any queries with regard to these practices please contact our Data Protection Officer, who can be contacted at sales@bonustrading.co.uk or call us on 08000 540 100

The website www.bonustrading.co.uk is owned and managed by Bonus Trading UK Limited, who process customer data collected on it. Unless otherwise stated any reference to Bonus Trading UK Limited takes the form of ‘We’.

Bonus Trading UK Limited respects the privacy of our users. This statement describes our data processing practices and the ways in which we may use information that you provide.

Use of the site is not conditional upon submitting personal data. All data submission is voluntary although some services may not be available without it.

Bonus Trading Limited will honour your request for no further contact. We collect personally identifiable information about you through the use of enquiry and order forms and when you purchase our products.

The type of personal information we collect

The Data that we currently collect includes:

  • Your Identity and Contact Details -includes your name, email address, postal address/billing address, delivery address (if different), and your contact telephone number

If you choose to purchase from us, we will also collect the following Data:

  • Your Payment Details – your bank details and payment card details, however we will not retain any payment card details submitted by you
  • Your Profile Data – if you register a customer account, this includes the profile you create to identify yourself when connecting to our website (including user name and password) and other data about purchases and your personal preferences
  • Vat number
  • Company number
  • Additional Personal Details – At your option, you can also provide additional personal information to us such as product preferences and interests. This additional information would only be collected and stored by us for analysing sales to help us understand and improve our business and for the purpose of any direct marketing which you may have expressly given your consent to.

Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

We do not collect any categories of sensitive personal data and our website is not intended for children and we do not knowingly collect data relating to children.

How we get the personal information and why we have it

The primary basis for processing your personal data is contractual, to allow us to carry out the business transactions agreed between you and Bonus. We may also use the information in these ways:

  • To notify you of changes to our products and services, changes to your account and changes to our terms and conditions.
  • To respond to queries and requests.
  • To keep you updated on the progress of your order, we will usually communicate with you about your order by email, although we or our couriers may also contact you by phone
  • To provide support services.
  • To recommend appropriate products and services that we believe will be beneficial to your business in future
  • For research in order for us to improve our products and services.
  • To prevent and detect crime, fraud or corruption.
  • To maintain our records.
  • To enable us to contact you by email, phone or fax

How we collect personal data

  • Through formal engagement.
  • Via our website.
  • At marketing events.
  • When you contact us.

We may also collect information automatically about your visit to our sites. Please see the section titled ‘Cookies’ for more details.

We will never sell or pass personal data to organisations not connected with our business. We may disclose your information to third parties who provide services on our behalf, which necessarily involve processing data.

Bonus Trading Limited ensures that retention of personal data is always in accordance with legal requirements.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at sales@bonustrading.co.uk or call us on 08000 540 100

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

Cookies

A computer cookie is a small file which is sent to your computer when it loads a website or uses a third party embedded function (widget). The cookie can remember who you are and uses this information to help make using the website easier and to help with improvements to and development of the sites. This information may include details relating to your use of our sites, information about your computer such as the computer's IP address and browser type, demographic data and, if you arrived at our site via a link from third party site, the URL of the linking page.

We currently use information from cookies for the following purposes:

  • Identification of returning users and presentation of a personalised version of the site
  • Tracking your browsing across our sites and third party websites, to aid site development and personalisation according to your requirements.
  • Our web platform is Magento which is password protected. This is fully integrated with the Merlin Business Software customer database. The Magento platform is kept secure by applying patches, software that fixes any issues, and by running the latest performance/high security PHP versions.

How we store your personal information

Your information is securely stored.

We keep personal information for no longer than we need it and may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes. We will then dispose your information by securely deleting and disposing of it.

 


 

Security policy

Bonus Trading Limited has appropriate measures in place to ensure that our users’ Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss.

Transfer of data

The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Bonus Trading Limited site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal emails

All personal/business emails and any attachments sent from Bonus Trading are confidential and are the property of Bonus Trading UK Ltd. They are intended solely for the use of the recipient. If you receive an email in error you should delete the email and any attachments, do not disclose the contents to any third party or make a copy thereof. Please notify us by email at sales@bonustrading.co.uk or telephone 08000 540 100. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@bonustrading.co.uk , call us on 08000 540 100 or write to Bonus Trading UK Ltd, Trading House, Unit 12, Harvard Way, Harvard Industrial Estate, Kimbolton, PE28 0NJ if you wish to make a request.

 

Although our personals emails, and any attachments, are virus checked, it is the responsibility of the recipient to ensure that an email is virus free. No responsibility is accepted by Bonus Trading UK Ltd for any loss or damage arising in any way from the receipt of an email, its opening or use. 


All emails received and sent by Bonus Trading UK Ltd may be monitored to protect our business interests. Telephone calls may also be monitored.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk